Mymoon

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1. says: Victoria

   January 11, 2018 at 5:48 pm

   DO NOT HAVE YOUR WEDDING HERE! On January 7, I reached out to Lee Chappell, My Moon’s wedding coordinator because I wanted to have my wedding there on May 26. Lee told us that the day was available, and on the same day we asked to schedule a tour for 3 days later. Lee replied that we could not come that day, and sent us a list of available dates. We scheduled one for Thursday. Worried that someone else would take the day, we called My Moon and spoke with the day manager, Steven. We told him that we wanted to book the day. He told us that he would pass the info. to Lee, and that should someone else want the day, we would receive preference. Lee responded acknowledging that we wanted to book the day, and he said, “dates are not held until after a proper contract has been created which happens after you have a tour”. Wednesday, the day before our scheduled tour, Lee informed us that another couple was interested in the date and that they had a tour booked for the same week. He told us he could draw up a contract for us to secure the date, which is something he could have simply done when we officially asked to book. Exactly 9 minutes later, he sent a second e-mail saying that the other couple asked him to draw up a contract and he gave the day to them. They “popped in” prior to their scheduled tour time when we were told not to come earlier. I told Lee that I would book immediately, but he said it was too late.

   My fiancé and I went to My Moon that same night to discuss the situation in person, and did so with two managers, Rina and Steven. We presented them with all the e-mails, they read over them very carefully and were clearly in agreement. Steven even told us that this was not the first time that Lee had pulled something like this. They told us they would contact us the following day, the same day as our scheduled tour appointment, which we still held. I called at noon that day, and Steven said the boss was not in yet. I called again a little over an hour before the tour and Rina immediately gave the phone to Lee. First Lee lied and said the other couple’s tour was scheduled before ours, though I have in writing that NO ONE EXPRESSED INTEREST IN THE DAY OTHER THAN US, AND THAT THEIR TOUR WAS SCHEDULED FOR THE SAME WEEK AS OURS. Then he started lying and saying they had physically come in a week prior, which again, is not true, and I can back it IN WRITING. He went back and forth between acknowledging this and lying about it. I asked to speak to the owner after about 10 minutes of back and forth where I would say that we asked to book 3 days before the other couple, and Lee would ignore this and then apologize “that I felt that way”. A fact in writing is not a “feeling”.

   He finally transferred me to the owner who gas lighted me from beginning to end of the conversation. Now the story was that the other couple came 2 weeks before us and asked for a contract first. This is not a controversy – I have, in facts, in writing, that this is a blatant lie. He refused to acknowledge any documented fact that I put forth and literally lied the ENTIRE time. When I told him that his managers agreed with me the night before, and about Steven’s comment, he put them on speakerphone for me to repeat. Both Steven and Rina acted as though the previous night never happened. Steven literally lied and said those words never left his mouth. I was absolutely livid. They too lied and said the other couple had been on the tour weeks earlier, when again, they said no one expressed interest, AND I HAVE WRITTEN PROOF THAT IS A LIE.

   Would you really trust your wedding to people like this? I also found a review on The Knot detailing how they double booked another wedding and had to cancel one of them three months before the date, and did not give her any money lost on vendors.