Airlines and social media haven’t always gotten along well. If anything, people primarily use platforms like Twitter to relay complaints to whatever company they’re flying with. However, last week, one airline seemed to a beacon of hope in an otherwise unfortunate situation.
It all started when Courtney Duffy tweeted a screenshot of an email from a bride whose wedding she was planning on being a bridesmaid in. The bride, known only as “Alex,” was requesting that Courtney “relinquish” her duties.
Here’s the full email:
I’m so glad to hear you booked flights! I’m sorry classes are taking such a long time to sort out. I know how hard you’re working to be here for the wedding and it means so much to us!
I have a massive favor to ask you, though — and this is one of the hardest things I’ve ever had to ask anyone — but I need to ask you to relinquish your duties as a bridesmaid.
Come to the wedding, have a fabulous time, and travel in the time you need to without stressing about anything else!
When I asked you, I was really hoping that you could be a part of this whole thing — the bachelorette trip, at least the weekend, prep and the full night of the event (a Sunday night flight means you won’t even be able to be there for the whole wedding)… the whirlwind nature of what your travel has become just won’t work with the duties as a party member. I’m so, so sorry!!
Please don’t feel you’re letting me down, I am asking you to do this. I love you and value your friendship so much and I fully understand the need for you to prioritize school! I want you to be able to focus on that without also worrying about any extra wedding worries.
And I know this is incredibly awkward, but there is a possibility that I might be able to have someone else step into the role and assume the duties. Could you please mail the jumpsuit to me? I’ll Venmo you the postage and the cost of the jumpsuit — just let me know the total.
I know everyone is looking forward to seeing you there! I know I am!
And if you’d like to chat on the phone, let me know! I promise we’re totally cool!
All my love,
According to Courtney’s Twitter bio, she’s an MBA student at Dartmouth College preparing to go to Harvard — which explains the mention of classes. We’ll let you interpret the message on your own, since Twitter was so split on which “side” to take (many were even debating the idea of jumpsuits as bridesmaid dresses). Courtney, however, was not pleased.
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In a tweet — from her account that has since been made private — she wrote, “SOS @JetBlue! Booked my X-C [cross-country] flights for a wedding, then was asked ‘to relinquish’ my ‘duties as a bridesmaid’ & mail my bridesmaid outfit X-C so another girl could fill in and wear it (Happy bday to me!) I am laughing & crying & must avoid this wedding at all costs. Pls help.”
It’s safe to say that JetBlue definitely helped. The airline responded by offering Courtney a free weekend getaway.
Talk about stellar customer service.
Courtney later replied, thanking JetBlue. “Wow, did not expect this response – clearly the situation resonated,” she wrote. “Thanks @jetblue for providing the refund I was hoping for, and thanks to everyone for chiming in with well wishes, humor, and even devil’s advocacy.”
She continued in another tweet, “Weddings have gotten totally out of control – this is about more than just an email. I’m hoping this thread reminds future lovebirds and bridal parties to keep their feet on the ground :)”
The exchange between Courtney and Jetblue garnered thousands of retweets, likes and replies. Surely, even Alex saw it.